Privacy Policy

We may collect the following types of information when you interact with our website or business:

• Contact information — your name, email address, phone number, business name, website URL, and project details when you submit a form or contact us.
• Communication information — messages, questions, feedback, project requests, support requests, and other information you voluntarily send to us.
• Usage data — pages visited, time spent on the site, referring URLs, device type, browser type, and general website activity collected through analytics tools.
• Payment information — payment details may be processed through third-party payment processors. Indy Elevate LLC does not store full credit card details on our own servers.

We use the information we collect to:

• Respond to your inquiries and service requests.
• Provide website design, development, support, maintenance, and related services.
• Send project updates, appointment reminders, invoices, support messages, and other service-related communications.
• Improve our website, services, customer experience, and internal processes.
• Send occasional updates or marketing communications only where permitted or where you have opted in.
• Comply with legal, tax, accounting, security, and business obligations.

We do not sell, rent, or trade your personal information to third parties.

Text messaging originator opt-in data and consent information will not be shared with any third parties, affiliates, or partners for marketing or promotional purposes.

Our website may use cookies and similar tracking technologies to improve your browsing experience, understand site traffic, and measure performance. These may include:

• Essential cookies — required for the website to function properly.
• Analytics cookies — used to understand how visitors interact with our website.
• Marketing cookies — used to measure advertising performance, if applicable.

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

We may use trusted third-party tools and platforms to operate our business and deliver services, including:

• Squarespace — website hosting, forms, and website management.
• Google Analytics — website traffic and analytics reporting.
• Zapier — automation between website forms and communication tools.
• Twilio — SMS/text message delivery for service-related communications.
• Payment processors — secure payment collection and billing.
• Email platforms — email communication, project updates, and support messages.

These third-party providers may process information only as needed to provide their services to us. Each provider may have its own privacy policy and data practices.

We do not authorize third-party service providers to use your personal information, mobile phone number, or messaging consent for their own marketing or promotional purposes.

If you provide your mobile phone number through a contact form on our website, you consent to receive text message communications from Indy Elevate LLC related to your inquiry, website project, support request, appointment scheduling, project updates, or other service-related communications.

• Consent — Users opt in by voluntarily providing their phone number through a website form and agreeing to receive communications from Indy Elevate LLC.
• Message frequency — Message frequency may vary depending on your inquiry, project status, appointment scheduling, or support needs.
• Message and data rates — Message and data rates may apply. Check with your wireless provider for details regarding your mobile plan.
• Opt-out — You may opt out of receiving SMS messages at any time by replying STOP to any message. Once opted out, you will no longer receive SMS communications from us unless you opt in again.
• Help — Reply HELP for assistance or contact us directly using the contact information below.
• Mobile information — Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
• Messaging consent — Text messaging originator opt-in data and consent information will not be shared with any third parties.

We may share limited information only when necessary to operate our business, provide services, process payments, comply with the law, or protect our rights.

• With service providers that help us operate our website, process payments, manage communications, or deliver services.
• When required by law, legal process, court order, or government request.
• When necessary to protect our business, users, website, or legal rights.

We do not sell personal information. We do not share mobile phone numbers, SMS consent, or text messaging opt-in data with third parties or affiliates for marketing or promotional purposes.

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to request access to the personal information we have about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of certain personal information, subject to legal or business recordkeeping requirements.
• The right to opt out of marketing communications at any time.
• The right to opt out of SMS communications by replying STOP.

To exercise any of these rights, please contact us using the information below.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. When we update this policy, we will update the “Last Updated” date at the top of this page.